Return & refund policy

Due to the personal nature of our handcrafted bath and body products, we are unable to accept returns on opened or used items for hygiene and safety reasons. 

We do not accept returns on:

• Opened or used products 
• Bath and body products 
• Custom or personalized orders 
• Sale or clearance items

If your order arrives damaged or you receive the wrong item, please contact us within 2 days of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue as quickly as possible. 

Orders may be canceled before production or packaging begins. Once an order has been prepared or shipped, it can no longer be canceled. If you need to make changes to your order, please contact us as soon as possible, and we'll do our best to accommodate your request.

Refunds are issued only when appropriate, such as for damaged items, shipping errors, or incorrect products sent by us. Approved refunds will be processed back to the original payment method.  Customer satisfaction is important to us. If you experience any issues with your order, please reach out—we're always happy to help.

Our products are handcrafted in small batches using carefully selected ingredients. Because each item is handmade, slight variations in color, design, and appearance are natural and make every product unique.

Please read all ingredient lists carefully before purchasing. If you have known allergies or sensitive skin, we recommend performing a patch test before full use.

Discontinue use immediately if irritation occurs.

Our products are intended for external use only. Avoid contact with the eyes. Keep out of reach of children and pets.

Many of our products contain natural oils, botanicals, clays, herbs, and other naturally derived ingredients. Colors and scents may vary slightly from batch to batch due to the handmade nature of our products.

The statements made about our products have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.